The toy store clerk how to grasp good sales

Author: kikils, December 11, 2011, Leave a comment

People often say “detail decides success or failure”, because often the most details in place, then can reflect a responsibility, for Toy sales speaking, he is not only a easy transaction process, is also a responsibility of the delivery and value of the communication process. Therefore, in the process of sales, the toy shop assistant must always pay attention to some of the detail of the processing. And through these details treatment, usually also can improve the success rate of toy sales.

Toy shop assistant in sales to pay attention to the details of the time includes the following four aspects:

1, with “we” instead of “I”. Any time, “we” than “I” will be more has the affinity, because toys shop assistant in the said “we” will give customers such psychological suggestion: toy shop assistant and customer is standing in the same front’s, is standing in customer’s point of view to the problem. But “I” although only “we” less than a word, but cannot express to the customer close feeling, therefore, the toy shop assistant in front of clients, to keep in mind with “we” instead of “I”.

2, respect customer, and customers can’t come to the phone conversation, the toy shop assistant in the sales process, always remember can’t pick up the phone, because customers face in front of the phone is great for customers don’t respect, even if has obtained the customer allowed, also can let the customer the bottom of their don’t feel clerk attention. Therefore, the toy shop assistant in selling products to customers, resolutely can’t answer the phone.

3, not forget the moment the requirements of customers, to have the toy store into customers, usually clerk for toys to ask the customer specific requirements have what, when customers say his own requirements after, you will need to remember these requirements, and according to the requirements for the customer to choose toys goods. When choosing a toy just meet customer’s need, a respected feeling also in customers’ mind you are grown old, the next sales transactions can be smooth work.

4, keep the mild conversation style. And with customers in the process of talking to keep consistent style of speaking, even if it is your quick thinking, eloquent, but in the face of the customer spoke, must give up your these talk ways as the fast rhythm of speech way often can cause the customers off. Usually people who talked more moderate, and speak slowly rhythm toy shop assistant can be more sales raw products, because a slow tempo sometimes represents good asked will listen. The toy shop assistant, remember to adjust the speed of the talk with style, be a customer like by the sales staff. news: summary about the toy store described above are the clerk how to grasp good sales of four details, hope to large crowds and open a shop entrepreneurs can help.

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